Account Offboarding & Data Retention Policy

This policy explains how myFacil handles user offboarding when a resident leaves a residence or requests account removal.

When Offboarding Happens

• A residence administrator confirms that a resident has moved out.
• A user requests account removal.
• myFacil applies an administrative or compliance action requiring account deactivation.

What Happens During Offboarding

• Account status is changed to MovedOut (inactive).
• Access is revoked immediately (sessions and push token invalidated).
• Residence and unit linkage is removed.
• Operational records are retained in read-only form for legal, billing, fraud prevention, and audit purposes.

Retention Period

myFacil retains required offboarded account records for 180 days from the offboarding date, unless a longer period is required by law, dispute handling, or active legal hold.

After 180 Days

• Personal data not required for legal or financial obligations is deleted or irreversibly anonymized.
• Non-personal aggregate analytics may be retained.

How to Request Removal

To request account removal, email admin@myfacil.com with your full name, registered email address, and residence details for verification.

We respond to verified requests as soon as possible.